Please read our Shipping Policy before ordering. Thank you.

Shipping Policy

Processing Time:

• • All orders are processed within 1-2 business days. (excluding Sunday)
  • Once your order is processed, it will be shipped via Royal Mail First/ Second Class.
  • Shipping times may vary depending on your location, but we aim to ensure your order reaches you as quickly as possible.

Why We Use Royal Mail First and Second Class Shipping:

• • We use Royal Mail to keep shipping costs affordable for our customers. This allows us to offer you the best prices on our products without compromising on quality.
  • This form of shipping is a reliable and cost-effective option for most orders, though please note that it is not tracked.

Shipping Method:

• • This service is not tracked, but proof of posting or a certificate of posting can be provided upon request.
  • Please note, this certificate serves as confirmation that your order has been sent, but it is not automatically provided unless specifically requested.

Delivery Times:

• • UK Orders:
    • Royal Mail First Class: 1-2 working days
    • Royal Mail Second Class: 2-3 working days
    •  Please note that delivery times may be longer during busy periods, such as holidays.
      

Shipping Costs:

• • UK Orders: We offer flat-rate shipping based on the weight of your order. The cost will be automatically calculated during checkout.
    

Order Tracking:

• • Tracking is not available for Royal Mail First/Second Class shipments.
  • However, a certificate of posting can be provided upon request as proof that your parcel was shipped.

Lost or Missing Items:

• • If your parcel has not arrived within a reasonable timeframe, please contact us and we will check the certificate of posting.
  • We will assist with the next steps, but please note that we cannot guarantee delivery as all deliveries are handled by Royal Mail which is external to our company.
  • For items that are lost or delayed, we recommend waiting 10 business days from the dispatch date before contacting us, as Royal Mail considers an item delayed before it can be officially marked as lost.

Refund Policy:

• • Once the certificate of posting has been provided, we are unable to offer a refund for missing or delayed parcels. 
  • Any delivery issues will be due to Royal Mail and are beyond our control.

Returns and Refunds:

• • If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving your order. We will do our best to resolve the issue promptly.

Please Note:

• • Shipping times and costs are subject to change depending on external factors such as Royal Mail service delays.
  • We are not responsible for any customs charges, taxes, or duties for items shipped internationally.

Thank you for supporting our Christian stationery business!

We pray that our products bless you and those you share them with!